Complaints
COMPLAINTS PROCEDURE
If you have a complaint regarding the performance of the Agreement, you must submit it to us within two months of discovering the defect, fully and clearly described.
We will respond as much as possible within 14 days of receiving the complaint. If a complaint requires a longer processing time, you will receive an acknowledgment of receipt within the aforementioned 14-day period, which will include at least an indication of when you can expect a more detailed response.
In the event of complaints, you should always contact us first to investigate whether the Webshop can offer you a suitable solution; this can be done via info@theartofinterior.nl. We are affiliated with WebwinkelKeur, and if the parties are unable to resolve the matter amicably, you may turn to WebwinkelKeur (www.webwinkelkeur.nl). WebwinkelKeur provides mediation free of charge. You can check whether the Webshop has a current membership via https://www.webwinkelkeur.nl/ledenlijst/.
If mediation by WebwinkelKeur does not lead to a solution, you may also submit the complaint to the independent disputes committee designated by WebwinkelKeur. If you choose to do so, costs may be charged to you.
Returns
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited the full order amount, including shipping costs. Only the costs for returning the product from your home to the webshop are at your own expense. If you exercise your right of withdrawal, the product must be returned to the seller with all supplied accessories and – if reasonably possible – in its original condition and packaging. To exercise this right, you can contact us via info@theartofinterior.nl. We will refund the order amount due within 14 days after notification of your return, provided that the product has already been received back in good order or you have demonstrated that the product has been returned. Should the product be damaged or the packaging more damaged than necessary to try the product, we may charge you for this reduction in value. Therefore, handle the product with care and ensure that it is properly packaged when returning it.
Return exceptions
- The consumer has repaired and/or modified the delivered products himself and/or has had them repaired and/or modified by third parties;
- The delivered products have been exposed to abnormal conditions or have otherwise been treated carelessly or in conflict with the instructions of the entrepreneur and/or on the packaging;
- The defectiveness is wholly or partially the result of regulations that the government has established or will establish regarding the nature or quality of the materials used
- Custom products that deviate from the original, such as image editing, user-supplied photos, and/or differ in size from standard online formats.
Warranty
- The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations portrait on the date the agreement is concluded. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
- A guarantee provided by the entrepreneur, manufacturer or importer does not affect the statutory rights and claims that the consumer can assert against the entrepreneur under the agreement.
- Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within four weeks of delivery. Products must be returned in their original packaging and in new condition.
- The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.
Return address
The Art of Interior BV
Zevenend 75a
1251RM Laren
info@theartofinterior.nl
+31 85 401 0907
CoC 81407238
VAT NL862076237B01